An expert is someone who knows more and more about an increasingly more specific field of knowledge.
The ultimate expert, thus - is someone who knows everything about nothing.
An efficiency expert concluded his lecture with a note of caution. “You need to be careful about trying these techniques at home.”
“Why?” asked somebody from the audience.
“I watched my wife’s routine at dinner for years,” the expert explained. “She made lots of trips between the refrigerator, stove, table and cabinets, often carrying a single item at a time.
One day I told her, ‘Honey, why don’t you try carrying several things at once?’
“Did it save time?” the guy in the audience asked.
“Actually, yes,” replied the expert. “It used to take her thirty minutes to make dinner. Now I do it in ten…”
If the timeline is true, this is an amaizing artistic use of Photoshop.
To me, this looks like the video is played from back to front, though (namely, starting from a photo and gradually making it more and more a sketch).
I’m a LivePerson expert. If you are also a LivePerson expert: read on.
A few days ago, I did a small job for a LivePerson client named bertiebert05.
I invoiced the client, but even after reminding him to pay, did not see any payment.
Now, remember that LivePerson takes a hefty 30% commission on Experts earnings, and I was under the (turns out, incorrect) impression that that would guarantee payment once a job is done to the client’s satisfaction.
To my surprise, I received today this email:
We are contacting you from the LivePerson Security Department regarding your session with client “1908568 - bertiebert05” who was found to be fraudulent.
As a result your session has been closed at $0.00, and no payment will be issued.
Please do not continue to conduct sessions with this client as they have been banned from using the LivePerson platform.
Due to the nature of this matter we are unable to disclose any further details.
Should the client contact you from their account or a new account, please direct them to:
We apologize for the inconvenience caused and appreciate your understanding.
So, it seems that the expert is the only one who may be investing his time and effort, without a guarantee of getting paid for it: LivePerason takes no monetary risks - all the risk is borne by LivePerson’s experts.
I sent LivePerson the following reply:
Hello Mr. G.,
I did the work for bertiebert05 in good faith.If there’s a problem with any LivePerson client, it is your duty to block him, before letting him contract LivePerson’s experts.
I’m willing to pay the 30% commission on each job I do on LivePerson, because your documentation (e.g., “Once the invoice is confirmed, the session fee, minus our service charge, will be added to your Pending Earnings. If the client does not respond to your invoice within seven (7) days, the invoice will be confirmed automatically, and the session fee, minus our service charge, will be added to your pending earnings.“ http://www.liveperson.com/Help/help-answers.aspx?ID=178&level=2) assures LivePerson’s experts that this payment will be received once the client is invoiced.
I don’t see why I should borne the losses in time and effort resulting from your negligence to verify the bona fide of a LivePerson client.
Thus, your statement “As a result your session has been closed at $0.00, and no payment will be issued.” is unacceptable.
Please re-issue me the payment for that session.
And here’s LivePerson’s reply:
Thank you for your reply.
Our fraud detection system works in the background and monitors all suspicious activity on the site. Whenever such activity is detected, our security department is alerted to ensure that the suspicious client’s account is blocked and the case investigated.
Sometimes, however, despite the above measures, fraud cases are not detected at all until the true cardholder disputes the charge/s through his/her credit card company. In this such case, we run an investigation attempting to identify the person who has fraudulently used the card, and take any necessary legal action. Please remember, however, that none of these measures are fool-proof, and that fraudulent activity of all kinds are unfortunately very widespread on the Internet.
This can be found here.
When you signed up as an Expert on LivePerson.com you agreed to these conditions. The status of your suspended session falls under these above mentioned conditions.
We apologize for any inconvenience caused.
Was this response helpful? Please give us your feedback.
LivePerson Customer Service
So, if you’re a LivePerson expert, be advised: you may do a satisfactory job, invest time and effort, and in the end, not get paid at all, and incure all the losses while LivePerson incurs none of the risks in case of a fraudulent client.